At [shopnow.kaswatechsol.com], we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. This Refund and Returns Policy outlines your rights and our procedures to ensure a smooth and transparent experience.
1. Returns
We accept returns within [number] days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number, receipt, or invoice)
Non-returnable items include:
- Gift cards or downloadable products
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, undergarments)
- Custom or personalized orders
2. How to Initiate a Return
To start a return, please contact our support team at [your email address] or use our Returns Portal at [link to your returns page].
Once your return is approved, we’ll send you detailed instructions for shipping your item back to us. Please do not send products back without authorization.
3. Refunds
After we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within [number] business days.
Please note that processing times may vary depending on your payment provider.
Partial refunds may be granted for items that are:
- Not in their original condition
- Returned beyond the allowed time frame
- Missing parts for reasons not due to our error
4. Exchanges
We only replace items that are defective, damaged, or incorrect.
If you need an exchange, please contact us at [your email address] and include photos or a description of the issue.
5. Shipping Costs
- Return shipping costs are [covered by the customer / covered by us], depending on the reason for return.
- If your order was damaged or incorrect, we’ll provide a prepaid return label.
- Shipping fees are non-refundable unless the return is due to our error.
6. Cancellations
Orders can be canceled within [time frame, e.g., 12 hours] of purchase if they have not yet shipped. Please contact us immediately to request cancellation.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
📧 Email: [your email address]
📞 Phone: [your contact number]
📍 Address: [your business address]